Privacy Policy – Rapid Riders Courier Limited

Last Updated: July 2026

1. Introduction

Rapid Riders Courier Limited ("we," "us," "our," "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, WhatsApp services, telephone services, or delivery services .

By using our services, you consent to the data practices described in this policy.

ZICTA, the Zambian regulatory authority, oversees postal and courier services and is responsible for consumer protection and data privacy matters in Zambia .

2. Who We Are

DetailInformation

Company NameRapid Riders Courier Limited

Legal StatusPrivate Limited Company registered with PACRA

Regulated ByZambia Information and Communications Technology Authority (ZICTA) 

HeadquartersLusaka, Zambia

Privacy Contactprivacy@rapidriderscourier.com

WhatsApp+260 960 720 772

We are the data controller for your personal information. This means we decide how and why your data is processed.

3. What Information We Collect

We collect the following categories of information :

3.1 Personal Information

InformationWhen We Collect It

Full nameWhen you book a delivery or request a quote

Phone numberWhen you contact us via WhatsApp, phone, or form

Email addressWhen you provide it on our website or forms

Physical addressWhen you provide pickup or delivery locations

3.2 Delivery Information

InformationWhen We Collect It

Pickup locationWhen you book a delivery

Dropoff locationWhen you book a delivery

Recipient name and phone numberWhen you book a delivery

Parcel descriptionWhen you book a delivery (type, weight, dimensions)

3.3 Payment Information

InformationWhen We Collect It

Mobile money transaction referenceWhen you pay via Airtel Money or MTN

Bank transfer referenceWhen you pay via bank transfer

Payment amountWith every transaction

We do not store your full mobile money account details, bank account numbers, or card details.

3.4 Communication Data

InformationWhen We Collect It

WhatsApp messagesDuring all customer conversations

Call recordingsWhen you call our customer service (with your consent)

Email correspondenceWhen you email us

Website chat messagesWhen you use our website chat

3.5 Website Usage Data

InformationWhen We Collect It

IP addressWhen you visit our website 

Browser type and versionWhen you visit our website

Pages visitedWhen you navigate our website

Time and date of visitWhen you access our website

Referring websiteWhen you click a link to our site

4. How We Collect Your Information

MethodInformation Collected

Direct interactionsYou provide information when you book a delivery, request a quote, contact us via WhatsApp, phone, or email, or fill out forms on our website 

Automated technologiesWe automatically collect website usage data through cookies and similar technologies

Third partiesWe may receive delivery instructions from a third party (e.g., someone sending a parcel to you)

5. How We Use Your Information

We use your information for the following purposes :

PurposeLegal BasisInformation Used

To process and complete your deliveriesContract performanceName, phone, pickup/dropoff locations, recipient details

To communicate delivery updatesContract performancePhone number (WhatsApp)

To provide customer supportLegitimate interestName, phone, communication history

To process paymentsContract performancePayment reference, amount

To improve our servicesLegitimate interestWebsite usage, delivery data (anonymized)

To resolve disputes and complaintsLegal obligationDelivery records, communication history, proof of delivery

To comply with legal requirementsLegal obligationAs required by Zambian law 

To prevent fraudLegitimate interestTransaction history, communication

We do not sell your personal information to third parties.

6. Information Sharing

We may share your information with the following parties:

6.1 Necessary for Service Delivery

RecipientInformation SharedWhy

Our riders and driversPickup location, dropoff location, recipient name and phone numberTo complete your delivery

Recipient of your parcelYour name and phone number (if needed for delivery coordination)To ensure successful delivery

6.2 Service Providers

RecipientInformation SharedWhy

Payment processors (Airtel, MTN, banks)Transaction reference, amountTo process payments

Website hosting providerWebsite usage dataTo operate our website

WhatsApp BusinessYour phone number and messagesTo communicate with you

6.3 Legal and Regulatory

RecipientInformation SharedWhy

ZICTAAs required by lawFor regulatory compliance 

Law enforcementAs required by Zambian lawTo comply with legal obligations

Courts or tribunalsAs ordered by a courtTo comply with legal proceedings

PACRA or other regulatorsAs required by lawFor regulatory compliance

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your data is transferred.

7. Data Security

We implement appropriate technical and organizational measures to protect your information :

7.1 Technical Measures

MeasureDescription

EncryptionOur website uses SSL/TLS encryption for data transmission

Access controlsOnly authorized staff can access customer data

Secure storagePhysical delivery records (waybills) are stored in locked cabinets

Device securityCompany devices are password-protected and encrypted

7.2 Organizational Measures

MeasureDescription

Staff trainingAll staff are trained on data protection and privacy

Confidentiality agreementsStaff and riders sign confidentiality agreements

Data minimizationWe only collect information necessary for service delivery

Regular reviewsWe review our security practices regularly

7.3 Limitations

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy :

Type of DataRetention PeriodReason

Delivery records (waybills)2 years from delivery dateDispute resolution, legal compliance

WhatsApp communication6 months from last messageCustomer support, quality improvement

Customer account informationWhile account is active + 1 yearService continuity

Payment transaction records3 years from transaction dateTax and accounting requirements

Proof of delivery photos2 years from delivery dateDispute resolution

Website usage data30 days (aggregated after that)Analytics and site improvement

After retention periods expire, data is:

• Deleted from active systems

• Anonymized (for analytics)

• Shredded (for physical records)

9. Your Rights

Under Zambian law, including the Data Protection Act, you have the following rights :

RightWhat It MeansHow to Exercise

Right to accessYou can request a copy of the personal information we hold about youContact us via WhatsApp or email

Right to correctionYou can request correction of inaccurate or incomplete informationProvide corrected information

Right to deletionYou can request deletion of your information (subject to legal retention requirements)Submit a deletion request

Right to objectYou can object to certain processing activities (e.g., marketing)Tell us you object

Right to restrictionYou can request limited processing of your informationExplain why restriction is needed

Right to complainYou can lodge a complaint with the Data Protection CommissionerContact the Zambian Data Protection Commissioner

9.1 How to Exercise Your Rights

1. Contact us via WhatsApp or email: privacy@rapidriderscourier.com

2. Provide your full name and phone number (to verify your identity)

3. Specify which right you wish to exercise

4. We will respond within 14 days

9.2 Verification

We may need to verify your identity before processing your request. This is to protect your information from unauthorized access.

9.3 Fees

The first request in any 12-month period is free. Repeated or excessive requests may incur a reasonable administrative fee (ZMW 50).

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies .

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you use the site.

10.2 Types of Cookies We Use

Cookie TypePurposeDuration

Essential cookiesRequired for website operation (e.g., security, form submission)Session

Preference cookiesRemember your settings (e.g., language)30 days

Analytics cookiesHelp us understand how visitors use our site30 days

10.3 Third-Party Cookies

We may use third-party services that place their own cookies:

ServicePurpose

Google AnalyticsWebsite traffic analysis

Wix (website platform)Website operation

WhatsAppCommunication with customers

10.4 Managing Cookies

You can control cookies through your browser settings . Disabling cookies may affect website functionality (e.g., forms may not work properly).

11. WhatsApp Communications

We use WhatsApp Business to communicate with you.

11.1 Information We Collect via WhatsApp

• Your phone number

• Your WhatsApp profile name

• Message content

• Delivery status (message sent, delivered, read)

11.2 How We Use WhatsApp Data

• To send delivery updates and confirmations

• To provide customer support

• To respond to your inquiries

11.3 WhatsApp Privacy

WhatsApp is owned by Meta. Your WhatsApp communications are subject to WhatsApp's own privacy policy. We recommend you review WhatsApp's privacy policy to understand how they handle your data.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors .

If you believe a minor has provided us with personal information:

1. Contact us immediately

2. We will delete the information promptly

13. International Data Transfers

We operate exclusively in Zambia. Your information is stored and processed within Zambia. We do not transfer your personal data to other countries except:

CircumstanceWhere Data May Go

Website hosting (Wix)Servers may be outside Zambia (Wix global infrastructure)

Analytics (Google)Google servers (worldwide)

WhatsAppMeta servers (may be outside Zambia)

When data is transferred outside Zambia, we rely on appropriate safeguards (e.g., standard contractual clauses).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time .

Type of ChangeNotice Provided

Minor changes (e.g., clarification, formatting)Updated "Last Updated" date on our website

Significant changes (e.g., new data uses, sharing practices)WhatsApp or email notification + website notice

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Complaints

If you believe we have violated your privacy rights, you may:

StepAction

Step 1Contact us directly at privacy@rapidriderscourier.com

Step 2Allow us 14 days to investigate and respond

Step 3If unsatisfied, you may lodge a complaint with the Data Protection Commissioner 

16. Contact Us

For privacy-related questions, to exercise your rights, or to report a concern:

MethodDetails

📞 Phone+260 960 720 772

💬 WhatsApp+260 960 720 772

✉️ Emailprivacy@rapidriderscourier.com

📍 AddressLusaka, Zambia

For general inquiries (not privacy-related), use our general contact channels.

17. Regulatory Compliance

Rapid Riders Courier Limited operates in compliance with:

Law/RegulationRelevance

Data Protection Act, 2021Protection of personal data and privacy 

Electronic Communications and Transactions Act, 2021Legal framework for electronic communications 

Postal Services Act, 2009Regulation of courier services 

Information and Communications Technologies Act, 2009Regulation of ICT sector 

ZICTA RegulationsPostal and courier service regulation 

18. Acknowledgment

By using Rapid Riders Courier Limited's services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Rapid Riders Courier Limited
Fast. Secure. Reliable.
"Receive It the Way You Sent It."​